1. Home
  2. Computing & Technology
  3. Web Usability

Build On What You Already Know

From About.com

When you run a usability test, you should already have some information on issues with your site or design. This can come from focus groups, surveys, log analysis, customer feedback, and other user research you performed earlier in your design cycle. These should give you a good idea of where to focus your resources. It’s a mistake to ignore this data and start from scratch.

Example: From looking at site logs, you know that an abnormal number of customers are leaving from the "View Shopping Cart" page. The logs don't necessarily tell you why this is happening, so you should look to see if the abandonment is caused by a usability issue.

More Web Usability Quick Tips

Explore Web Usability

More from About.com

  1. Home
  2. Computing & Technology
  3. Web Usability
  4. Usability Testing
  5. Usability Testing Tips
  6. Build On What You Already Know

©2008 About.com, a part of The New York Times Company.

All rights reserved.